For orders shipped directly to you, the following applies:
We currently offer Free Standard Shipping on orders where the merchandise total in the same order is $40 or over. No coupon code is required. Please note that orders shipped to Alaska or Hawaii are still subject to a $7.00 minimum handling fee (see Shipping to Alaska or Hawaii). Free shipping offers do not apply to Next-Day or Expedited shipping methods.
Charges for orders where the merchandise total is less than $40:
Flat Rate Standard Ground (4-7 Business Days) $5.95
Expedited Delivery (2-3 Business Days) $15.90
Expedited Delivery (Next Business Day) $20.90
Orders containing products with ingredients that are designated as hazardous under the Federal Transportation Law can be shipped with Standard Ground delivery only. This includes items such as nail enamels, and some bath & body products.
An additional handling charge will be applied to your order at the rate of 15% of your merchandise total for Alaska and 12% for Hawaii. The minimum charge is $7. Products with ingredients that are considered hazardous under the Federal Transportation Law cannot be shipped to Alaska or Hawaii. If your order contains one of these products, please select Representative personal delivery at checkout.
We regret that we are unable to ship orders outside of the 50 US states at this time. Customers in the Caribbean and Guam can order products for delivery through an Avon Representative.
If you would like to use your credit card with an international billing address for shipment to one of the 50 states, please call 1-513-341-2792. A Customer Service Agent will be happy to take your order.
To purchase Avon products outside of the United States, please click here.
Internet sales are not specifically exempt from sales & use taxes. Avon Products, Inc. has activities in each state of the United States that subject it to state and local laws imposing sales tax collection. Therefore, Avon is required to collect tax on merchandise sold via the Internet or otherwise. You may be interested to know that if a vendor does not charge sales tax, the purchaser of the merchandise is required individually to remit the tax to the taxing jurisdiction.
The appropriate taxes (based on the "ship to" location) will be added to your order. An estimated dollar amount will appear on your ordering screen. The actual tax amount will appear in the Shipping Confirmation e-mail sent to you once your order has shipped.
State and local sales taxes are based on the subtotal after any shipping and handling in all states with the exception of ID, IL, MA, NJ and OK, where tax is based on the merchandise total only.
For over 100 years, Customer satisfaction has been a #1 priority at Avon. We stand behind every product we offer. We’ll gladly give you a full refund with your return within 90 days. To return items please follow the simple directions on the back of your packing slip for a full refund. If your return is due to an Avon error we will refund your return shipping. At this time we are unable to offer exchanges or issue merchandise credits. Free gifts may not be returned for exchange or credit.
If you no longer have the packing slip, you may mail your return to:
5389 East Provident Drive
Cincinnati, OH 45246
Please include the full name and address of the person who placed the order. If available also include the date of order and email address.
Please allow 7-10 business days for your return to reach us. Upon receipt of your returned merchandise and paperwork, your return will be processed within 5 business days. Allow up to 2 billing cycles for your credit amount to appear on your monthly statement of your payment method.
If you prefer you may email us or call us at 800-500-AVON (2866).
ShopRunner members are entitled to free shipping on all returns. To print out your return label, visit www.shoprunner.com/orders, sign in to your ShopRunner account and follow the online instructions. If you have further questions, please call ShopRunner customer service at 1-888-721-7467.
With our Avon Auto-Replenish program you’ll enjoy the convenience of having your Avon favorites delivered to you automatically. Plus, you’ll get them at a discounted price and FREE shipping. Just select items marked Avon Auto-Replenish, choose the delivery frequency and your credit card will be charged for the product each time it ships.
You can cancel or change your preferences at any time under the My Account section, in the Avon Auto-Replenish page.