Our shipping policy and fees are changing as of January 7, 2020.  Free Standard Ground Shipping is available to customers who shop with a Representative and place an order where the merchandise total in the same order is $60 or over. No coupon code is required. Please note that orders shipped to Alaska or Hawaii are still subject to a $7.00 minimum handling fee (see Shipping to Alaska or Hawaii). Free shipping offers do not apply to Next-Day or Expedited shipping methods.

Charges for customers who shop with a Representative and place orders where the merchandise total is less than $60:
Flat Rate Standard Ground (4-7 Business Days) $8
Expedited Delivery (2 Business Days) $15.90
Expedited Delivery (Next Business Day) $24.90


Shipping fees for customers not shopping with a Representative are based on order amounts:

Order Total:              Shipping Fee: 
0 - $149.99                  $8.00
$150 - $299.99           $10.00
$300 - $499.99           $14.00
Over $500                  $17.00

Expedited Delivery (2 Business Days) $15.90
Expedited Delivery (Next Business Day) $24.90

Orders containing products with ingredients that are designated as hazardous under the Federal Transportation Law can be shipped with Standard Ground delivery only. This includes items such as nail enamels, and some bath & body products.

An additional handling charge will be applied to your order at the rate of 15% of your merchandise total for Alaska and Hawaii. The minimum additional handling charge is $7. Products with ingredients that are considered hazardous under the Federal Transportation Law cannot be shipped to Alaska or Hawaii. If your order contains one of these hazardous products, please select Representative personal delivery at checkout.

We regret that we are unable to ship orders outside of the 50 US states at this time. Customers in Saipan and Guam can order products for delivery through an Avon Representative.

To purchase Avon products outside of the United States, please click here.

Internet sales are not specifically exempt from sales & use taxes. The Avon Company has activities in each state of the United States that subject it to state and local laws imposing sales tax collection. Therefore, Avon is required to collect tax on merchandise sold via the Internet or otherwise. You may be interested to know that if a vendor does not charge sales tax, the purchaser of the merchandise is required individually to remit the tax to the taxing jurisdiction.

The appropriate taxes (based on the "ship to" location) will be added to your order. An estimated dollar amount will appear on your ordering screen. The actual tax amount will appear in the Shipping Confirmation e-mail sent to you once your order has shipped.

State and local sales taxes are based on the merchandise subtotal including shipping and handling in all states with the exception of ID, IL, MA, NJ and OK, where tax is based on the merchandise total only.

Updated September 2, 2020

For over 100 years, customer satisfaction has been a #1 priority at Avon. We stand behind every product we offer. We’ll gladly give you a full refund with your return within 45 days. After 45 days, returned products will not be refunded.  Please note that items marked Final Sale on the website cannot be returned.

If your return is due to an Avon error we will refund your return shipping. At this time we are unable to offer exchanges or issue merchandise credits. Free gifts may not be returned for exchange or credit.

If your items are used or broken or you have return questions Contact us or give us a call at 1-800-500-2866.

Pay Postage at Time of Shipping

If you don’t have the packing slip, please include the full name and address of the person who placed the order. If available also include the date of order and email address.

Pack up your item(s) and select a carrier of your choice. Pay the return postage at the time of shipping and ship to the following address:

AVON
3601 EastPointe Drive
Zanesville, OH 43701

Please allow 7-10 business days for your return to reach us. Upon receipt of your returned merchandise and paperwork, your return will be processed within 5 business days.  Allow up to 2 billing cycles for your credit amount to appear on your monthly statement of your payment method.

Join the Avon Auto-Replenish program and you'll enjoy the convenience of having your Avon favorites delivered to you automatically. Just add items marked Avon Auto-Replenish, select the frequency and quantity if applicable, and your credit card will be charged for the products only when they ship. 

You can edit or cancel your subscription at any time under the My Account section, in the Avon Auto-Replenish page. Shipping charges on Auto-Replenish offers may apply. Please note that site-wide discount offers or promotions will not be applied to Avon Auto-Replenish products in your order.