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Shopping Information

Shopping Information

Account Registration & Sign In

 

Make shopping with Avon easier by creating an account. All you need to enter is your name, email address, password and a password hint. You can fill out the rest of your account information at your leisure.

We also offer the option of shopping as a Guest Shopper. We’ll still need your email address when you place your order in case we need to contact you.

My Account

 

Once you’ve registered with us, you may Sign In and go to My Account to:

• View your order history
• Change your password and/or password hint
• Update your billing and/or shipping address
• Save Credit Card Information
• Select or change your Representative
• Update your Email Preferences

Password Help

 

For your security AVON.com requires a password for signing in to your account. Passwords should be between 7- 18 characters and include both letters and numbers.

If you have forgotten your password, please navigate to the Sign In screen which offers you a link to reset your password.

Enter the email address you used to set up your account and select either “Send Hint” or “Reset Password.” We will promptly send an email to the address on your account with the requested information.

Once you receive the “Reset Password” email, click on the link, which brings you back to the site, where you can create a new password. If you do not receive your password email, check your SPAM box, it may be there. Or, you can call Customer Service at 800-500-2866.

Payment Methods

 

We currently accept PayPal, Visa, MasterCard, Discover Card, American Express, and gift cards that contain the MasterCard or Visa logo.

For faster checkout you can store up to 10 different credit cards in your account. You may edit or delete this information at any time.

For your security, Avon requires you to enter your 3 or 4 digit card identification number (CID/CVV). For Visa, MasterCard, and Discover, this can be found on the back of the card. It is the last 3 digits AFTER the credit card account number. For American Express, it is the 4 digits that can be found on the front of the card.

All forms of payment are subject to verification and review by Avon. We reserve the right to refuse to process any transaction, sale, or shipment of orders due to suspected fraud or unauthorized or illegal activity.

We do not accept personal checks or money orders as a form of payment for online orders.

Billing Information Errors

 

Here are some helpful hints if you receive any error messages on the Billing & Payment page:

  • Please make sure the billing information you’ve entered matches your credit card billing address. For Example: street/city/state/zip must match EXACTLY.
  • Ensure that there are no typos or misspellings with your name, street address, city, state, and zip code and avoid using abbreviations unless they appear that way on your statement.
  • Call your issuing bank to ensure that your bank has recently updated their online transaction database. In some cases, the address they have entered into their online address verification system is outdated.
  • You may want to try an old address, because in some cases, it takes awhile for banks to update their information. Addresses up to two years old can be authorized successfully.
  • Only click the place order button once; if you click it again, you may place another hold on your funds.

** Please be aware that with each submission, you may place another hold on your funds for the total amount of the order. In many cases, submission with a valid credit card number with an incorrect billing address will still result in a hold on your account. If this occurs, please note that those authorizations will drop off your account within 3 - 5 business days depending on your issuing bank. Please contact your bank for further questions.

When your credit card is authorized, funds are put on hold until the transaction is completed. When the order is shipped, the payment is processed. If you use a Visa or MasterCard debit card, the amount of your order is held on your card and you do not have access to these funds until the hold is taken off. The hold is removed when the transaction is completed. Holds are usually taken off within 3 - 5 business days. Policies differ from bank to bank. Call your financial institution for more details.

On rare occasions, the issuing bank verification system or our partner online verification system is down. At these times, no authorizations or transactions can be processed. Please note that these outages can last for a few minutes to an hour. No authorizations or holds on your funds will be processed and nothing will be charged to your card. We recommend that you attempt to place your order again in an hour or contact our Customer Service department.

Coupon Codes

 

Coupon codes may be received by signing up for email or we may have a promotion posted on the website. You must enter the complete code in the coupon code box at checkout. AVON.com coupon codes are not case sensitive. You will see the details of the offer in the coupon code box at checkout. There may be a minimum merchandise purchase requirement (excluding shipping and taxes). The promotion will be reflected in your shopping bag and order confirmation. You may only use one coupon code per order. Some codes are email address specific and/or for one time use only.  All coupon codes are available for a limited time, while supplies last and cannot be used once expired. 

Modifying Orders

 

Before you submit your order, you can view the contents and the total amount in your shopping basket. Once your order has been submitted successfully, the order will be in a "Processing" status. Your order is almost immediately sent to the warehouse, to prepare for shipping.

Once your order has been submitted it has entered the shipping process and no further changes can be made. You can return any unwanted items and a credit will be applied to your card.

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